Shipping & Returns

We are pleased to offer global shipping, including across the GCC and internationally. Our logistics partner is DHL International. Please note that we may need to request additional information to clear your parcel through local customs, depending on the destination and local import regulations. We will keep you informed if anything is required during the shipping process.

Kuwait Deliveries: Same-day delivery is available for orders placed before 4 PM. Orders placed after 4 PM will be processed the next business day. We do not ship on Fridays or during holidays. Orders placed after 1:30 PM on Saturdays will be processed on the next business day.

International Deliveries: Please allow up to 5-7 working days for international deliveries. We do not ship on Fridays or during holidays. Orders placed after 1:30 PM on Saturdays will be processed on the next business day.

Delivery Policy

• Kuwait:

  • For orders below 150 KD, a delivery charge of 2 KD applies.
  • For orders 150 KD or above, delivery is free.

• International:

  • For orders below 150 KD, shipping charges will apply and vary depending on the destination.
  • For orders of 150 KD or more, delivery is free within the GCC. For countries outside the GCC, additional charges apply.

Refund Policy

Please note that in the case of refunds, delivery charges will not be refunded.

Once your order is dispatched, we will email you an air waybill number so you can track your package.

If your purchase doesn't meet your expectations, you have 14 days from the date of delivery to return your items for a refund. Please ensure all items are returned with original tags and labels attached, and in the same condition they were received. We refund the cost of goods only; taxes, duties, and shipping fees are non-refundable.

Important Return Notes:

Whether you checked out as a guest or have an account, you can request a return effortlessly. Follow these steps:

For Guest Checkouts:

1. Request a Return: Visit the footer of our site and click on Create a Return to initiate your return.

For Account Holders:

1. Log In: Access your account on AlOthmanFashion.com.
2. Go to My Account: Click on CREATE A RETURN in the left-side menu.
   • Select the order number from the drop-down menu to begin.
3. View Orders: Navigate to MY ORDERS to view your order history.
   • Find the order you wish to return and click VIEW ORDER to see item details.
4. Initiate Return: Click on RETURN, select a reason for your return from the provided list, and submit.

Once you complete this process, we'll email you the return invoice and airway bill. Please print them, and DHL will contact you to arrange pickup at your convenience. If printing is an issue, you can ask DHL to bring a pre-printed airway bill during pickup.

Note: We inspect all returned items upon receipt. Once approved, your refund will be processed back to your original payment method. Items not meeting our return policy will be sent back to you.

Currently, we do not offer direct exchanges. Instead, you may return your order for a refund once it's approved. If you'd like a different item, simply place a new order. Each purchase will be treated as a separate transaction.

If your return meets our policy, you'll be refunded for the product's price, minus return shipping costs and any duties. Please allow up to 20 business days for the refund to appear in your account. Note that we do not offer free returns—customers are responsible for return shipping costs. Customs duties and sales taxes, if applied, are non-refundable.